Experience

Fernwood Fitness Tuggeranong

January 2018 to present 

Social media manager - Receptionist - Recycling Team Leader

• Friendly, engaging customer service across all communication

• Process memberships, transactions, and complete general book-keeping duties

• Proficient collaboration within a large team to maintain consistency

• Management of the business Facebook and Instagram accounts

• Creating engaging content to foster a community of members, staff, and prospective customers

• Careful organisation and regular consultation with staff and members to deliver personalised material

• Considerate conflict resolution

• Introduction of an innovative recycling program to reduce expenses and limit waste to landfill

Salti Australia

August 2019 to present

Communications Intern

• Creation of social media content across Facebook, LinkedIn, Instagram, Twitter

• Sourcing and referencing information for company documents

• Document editing and proofreading

• Intermediate graphic design work using Canva

• Utilising Trello to establish a primarily online work environment

• Proficient time management 

• Creation of 'Instructor Community Guidelines' that will enable instructors to become brand ambassadors

• Experience working within a small, growing business

• Collaboration to determine suitable projects and directions of work to follow 

Active Leisure Centre

September 2015 to February 2018

Receptionist - Lifeguard - Sport Camp Leader

• Provided friendly customer service to a variety of clientele using the gym, pool, and other areas of the centre

• Professionally and courteously assisted with all enquiries, in person and via phone or email

• Assisted customers in making bookings, processing payments, and providing information as well as building pleasant rapport with regular visitors

• Applied efficient data entry, filing, and photocopying skills in off-peak periods as well as completing basic book-keeping duties

Pali Adventures

June 2015 to September 2015

Camp Counsellor

• Communicating and working alongside other counsellors, parents and campers from different cultures that encompassed a huge range of personalities & disabilities

• Caring and acting as a role-model for a cabin of 10 young children overnight on a weekly basis

• Instructing and supervising children from 6-16 years on how to water-ski, wakeboard, jet ski, tube, and kneeboard safely